We require a down payment of 35% of the total amount invoiced to confirm your trip. The remaining balance (65%) is due 70 days before the start date of your trip. If the trip takes place within 70 days, full payment is required to confirm your trip.
You can pay with iDEAL, Bancontact or SEPA Debit.
Please note that the following additional fees apply:
Your travel agent will provide you with a payment link from our secure online payment platform.
Important: To pay with iDEAL, Bancontact or SEPA Debit, you have to set the currency to “EUR” during the online payment process (in the top right corner of the window).
You can pay with a wire transfer to a European bank account.
Please note that the following additional fees apply:
Your travel agent will provide you with a payment link from our secure online payment platform. Through that link, you can request a personal reference number and payment details for a bank transfer within Europe. You can then complete the transfer through your own online banking environment.
Important: To pay with a wire transfer within Europe, you have to set the currency to “EUR” during the online payment process (in the top right corner of the window).
You can pay with a wire transfer to our Ecuadorian bank account. Please find the account details underneath. Bank fees may vary depending on your bank’s policies. Note: Please be sure to include all transaction fee in your payment (“OUR”).
Payments for all of our tours need to be made in US Dollars. In case you are transferring money from a country that uses a different currency (e.g. EUR, CAD or AUS), please make sure you send the payment in US Dollars. You can choose the currency at the moment of sending.
Please note that when using Wise or Revolut (or any other third party online money transfer service), an extra $55 should be added to the amount that you send.
You can pay with the following cards: VISA, MasterCard, Discover, JCB, Diners Club, UnionPay and American Express.
Please note that the following additional fees apply:
Paying with a US card in US Dollars
Paying with a European card in Euros
Your travel agent will provide you with a payment link from our secure online payment platform.
Important: To pay with a European card in Euros, you have to set the currency to “EUR” during the online payment process (in the top right corner of the window).
You can pay with your US Checking Account (ACH Payment).
Please note that the following additional fees apply:
Your travel agent will provide you with a payment link from our secure online payment platform.
If you are in Ecuador, you can deposit the amount in US Dollars directly into our bank account at any Banco Pichincha branch in the country. For this deposit, you will need to bring (a copy of) your passport. At the counter, you will be given a deposit form to complete with the amount you wish to deposit and your signature. The cashier will then ask for the account number and your passport number.
After this step, the clerk will confirm the name of the account holder, which is “AGENCIA DE VIAJES ADORE ECUADOR TRAVEL”. You will receive a confirmation receipt that you can send to facturacion@adoreecuador.com or directly to your travel agent.
In case you want to make changes to your booked travel arrangements an administration fee of USD $50 applies, in addition to any additional Third Party Provider costs related to this change. Please note that all reservation changes are subject to availability and the terms and conditions of the booked services.
If you cancel your arrangements, you may be entitled to a partial refund. Penalty fees for cancellations will automatically be discounted from deposits/total payments.
Exceptions
These cancellation policies may not apply to products or services offered by a Third Party Provider. This may include but is not limited to the following services: Galapagos dive cruises, Galapagos group cruises, Galapagos cruise charters, high demand Galapagos cruise departures and some specific Galapagos cruises. Cancellation fees for these services will be evaluated depending on the policy of each service provider.
Refunds
Refunds will only be paid to you once we have received the funds back from the Third Party Provider(s). We are not responsible for a Third Party Provider’s failure to pay a refund. Bank charges and taxes, including a Currency Outflow Tax (ISD), will be deducted from the amount to be refunded. Travel services are not refundable if a passenger does not arrive on the specified time and date for the booked services.
Travel Insurance
We highly recommend looking at options for trip cancellation insurance. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
We have no liability and will make no refund, nor will we be held responsible for any additional expense in the event of any delay, re-routing, cancellation, overbooking, failure of any means conveyance to arrive or depart as scheduled, strike, rebellion, insurrection, civil disturbances, terrorism, war, theft, disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or authority, or by natural incidents, fire, flood, sickness, epidemics or any other causes beyond our control (Force Majeure).
Please read our full term and conditions here.
Edificio Argentina Plaza – Office 802
Juan Severino E8-38 y Av. 6 de Diciembre
Quito – Ecuador
Office hours: Monday – Friday from 9:00 AM – 5:00 PM (GMT-5).
Tourism Registry Number: 1792773474001.001.9003713
