Betaalopties & Voorwaarden
CONFIRMATION
We require a down payment of 35% of the total amount invoiced to confirm your trip. The remaining balance (65%) is due 70 days before the start date of your trip. If the trip takes place within 70 days, full payment is required to confirm your trip.
PAYMENT VIA WIRE TRANSFER
We receive payments on our Ecuadorian business bank account. Please find the account details underneath. Bank fees may vary depending on your bank’s policies. Note: Please be sure to include the transaction fee of your own bank in your payment + add an extra $10 Ecuadorian bank fee to the total amount that you are going to send.
- Bank: Banco Pichincha
- Beneficiary: Adore Ecuador Travel
- Account number: 2100152516
- Type of account: Checking account
- BIC/SWIFT: PICHECEQ
- Bank address: Av. Amazonas y Pereira (Quito – Ecuador)
- Beneficiary address: Juan Severino E8-38 y Av. 6 de Diciembre (Quito – Ecuador)
- RUC/VAT number: 1792773474001
- Email: facturacion@adoreecuador.com
Payments for all of our tours need to be made in US Dollars. In case you are transferring money from a country that uses a different currency (e.g. EUR, CAD or AUS), please make sure you send the payment in US Dollars. You can choose the currency at the moment of sending.
Please note that when using Wise or Revolut (or any other third party online money transfer service) for your international wire transfer an extra $55 should be added to the amount that you send.
PAYMENT WITH CREDIT/DEBIT CARD (or US CHECKING ACCOUNT)
You can pay for your tour with the following credit cards: VISA, MasterCard, Discover, JCB, Diners Club, UnionPay and American Express or with your US Checking Account. This type of payment is easy, fast and recommendable if the tour takes place in the near future and immediate confirmation is needed.
Please note that the following additional fees apply, depending on the payment method that you choose:
- Credit/Debit Card: $10 + $0,30 + 1% processing fee + card fee (VISA & Mastercard, Discover, JCB, Diners Club and Union Pay 2,9% – AEX 3,9%)
- US Checking Account – ACH payment: $10 + $0,30 + 1% processing fee
Please ask your travel agent for your personal payment link for your trip. This link will take you to our secure online payment platform.
PAYMENT VIA CASH DEPOSIT
If you are in Ecuador and want to pay for your tour, you can directly deposit the amount in US Dollars in our bank account from any Banco Pichincha office in the country. For this deposit you will need to bring (a copy of) your passport. At the counter you will be given a deposit form that needs to be filled out with the amount that you are going to deposit and your signature. The cashier will ask you for the account number and your passport number:
- Account number: 2100152516
- Passport number: You can show (the copy of) your passport to the clerk
After this step the cashier will confirm the name of our account (or in most cases just the first part of this), which is “AGENCIA DE VIAJES ADORE ECUADOR TRAVEL”. Then you will receive a confirmation receipt that you can send to facturacion@adoreecuador.com or directly to your travel agent.
CHANGES
In case you want to make changes to your booked travel arrangements an administration fee of USD $50 applies, in addition to any additional Third Party Provider costs related to this change. Please note that all reservation changes are subject to availability and the terms and conditions of the booked services.
CANCELLATIONS
If you cancel your arrangements, you may be entitled to a partial refund. Penalty fees for cancellations will automatically be discounted from deposits/total payments.
- For cancellations that are made more than 130 days prior to the start day of your trip, 10% of the total invoice will be retained for administration fees.
- For cancellations between 70-130 days prior to the start day of your trip, 35% of the total invoice will be retained for administration fees.
- For cancellations less than 70 days prior to the start date of your trip, the full amount of the trip will be charged without refund.
Exceptions
These cancellation policies may not apply to products or services offered by a Third Party Provider. This may include but is not limited to the following services: Galapagos dive cruises, Galapagos group cruises, Galapagos cruise charters, high demand Galapagos cruise departures and some specific Galapagos cruises. Cancellation fees for these services will be evaluated depending on the policy of each service provider.
Refunds
Refunds will only be paid to you once we have received the funds back from the Third Party Provider(s). We are not responsible for a Third Party Provider’s failure to pay a refund. Bank charges and taxes, including a Currency Outflow Tax (ISD), will be deducted from the amount to be refunded. Travel services are not refundable if a passenger does not arrive on the specified time and date for the booked services.
Travel Insurance
We highly recommend looking at options for trip cancellation insurance. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
LIABILITY
We have no liability and will make no refund, nor will we be held responsible for any additional expense in the event of any delay, re-routing, cancellation, overbooking, failure of any means conveyance to arrive or depart as scheduled, strike, rebellion, insurrection, civil disturbances, terrorism, war, theft, disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or authority, or by natural incidents, fire, flood, sickness, epidemics or any other causes beyond our control (Force Majeure).
TERMS AND CONDITIONS
Please read our full term and conditions here.