Payment & Policies

CONFIRMATION

We require a down payment of 35% of the total amount invoiced to confirm your trip. The remaining balance (65%) is due 70 days before the start date of your trip. If the trip takes place within 70 days, full payment is required to confirm your trip. 

PAYMENT WITH CREDIT/DEBIT CARD

You can pay for your tour with the following credit cards: VISA, MasterCard, Discover, JCB, Diners Club, UnionPay and American Express. This type of payment is easy and fast.

Please note that the following additional fees apply:

• $10 Ecuadorian bank fee
• $0,30 transaction fee
• 1% processing fee
• Card fee (VISA, Mastercard, Discover, JCB, Diners Club and Union Pay 2,9% – AMEX 3,9%)

Your travel agent will provide you with a payment link for your trip via our secure online payment platform.

PAYMENT WITH A US CHECKING ACCOUNT (ACH PAYMENT)

You can pay for your tour with your US Checking Account. This type of payment is easy and fast.

Please note that the following additional fees apply:

• $10 Ecuadorian bank fee
• 1% processing fee
• $0,30 transaction fee

Your travel agent will provide you with a payment link for your trip via our secure online payment platform.

PAYMENT WITH IDEAL, SOFORT OR SEPA DEBIT

You can pay for your tour with iDEAL, Sofort or SEPA Debit. This type of payment is easy and fast.

Please note that the following additional fees apply:

• $10 Ecuadorian bank fee
• 1% processing fee
• $0,30 transaction fee
• 1,3% Sofort fee (does not apply to iDEAL and SEPA Debit payments)

Your travel agent will provide you with a payment link for your trip via our secure online payment platform.

Important: To pay with iDEAL, Sofort or SEPA Debit, you have to change the currency to “EUR” during the online payment process (in the top right corner of the window).

PAYMENT VIA WIRE TRANSFER

We receive payments on our Ecuadorian business bank account. Please find the account details underneath.  Bank fees may vary depending on your bank’s policies. Note: Please be sure to include the transaction fee of your own bank in your payment + add an extra $10 Ecuadorian bank fee to the total amount that you are going to send.

• Bank: Banco Pichincha
• Beneficiary: Adore Ecuador Travel
• Account number: 2100152516
• Type of account: Checking account
• BIC/SWIFT: PICHECEQ
• Bank address: Av. Amazonas y Pereira (Quito – Ecuador)
• Beneficiary address: Juan Severino E8-38 y Av. 6 de Diciembre (Quito – Ecuador)
• RUC/VAT number: 1792773474001
• Email: facturacion@adoreecuador.com

Payments for all of our tours need to be made in US Dollars. In case you are transferring money from a country that uses a different currency (e.g. EUR, CAD or AUS), please make sure you send the payment in US Dollars. You can choose the currency at the moment of sending.

Please note that when using Wise or Revolut (or any other third party online money transfer service) for your international wire transfer an extra $55 should be added to the amount that you send.

PAYMENT VIA CASH DEPOSIT

If you are in Ecuador and want to pay for your tour, you can directly deposit the amount in US Dollars in our bank account from any Banco Pichincha office in the country. For this deposit you will need to bring (a copy of) your passport. At the counter you will be given a deposit form that needs to be filled out with the amount that you are going to deposit and your signature. The cashier will ask you for the account number and your passport number:

• Account number:     2100152516
• Passport number:    You can show (the copy of) your passport to the clerk

After this step the cashier will confirm the name of our account (or in most cases just the first part of this), which is “AGENCIA DE VIAJES ADORE ECUADOR TRAVEL”. Then you will receive a confirmation receipt that you can send to facturacion@adoreecuador.com or directly to your travel agent.

CHANGES

In case you want to make changes to your booked travel arrangements an administration fee of USD $50 applies, in addition to any additional Third Party Provider costs related to this change. Please note that all reservation changes are subject to availability and the terms and conditions of the booked services. 

CANCELLATIONS

If you cancel your arrangements, you may be entitled to a partial refund. Penalty fees for cancellations will automatically be discounted from deposits/total payments.

• For cancellations that are made more than 130 days prior to the start day of your trip, 10% of the total invoice will be retained for administration fees.
• For cancellations between 70-130 days prior to the start day of your trip, 35% of the total invoice will be retained for administration fees.
• For cancellations less than 70 days prior to the start date of your trip, the full amount of the trip will be charged without refund. 

Exceptions
These cancellation policies may not apply to products or services offered by a Third Party Provider. This may include but is not limited to the following services: Galapagos dive cruises, Galapagos group cruises, Galapagos cruise charters, high demand Galapagos cruise departures and some specific Galapagos cruises. Cancellation fees for these services will be evaluated depending on the policy of each service provider. 

Refunds
Refunds will only be paid to you once we have received the funds back from the Third Party Provider(s). We are not responsible for a Third Party Provider’s failure to pay a refund. Bank charges and taxes, including a Currency Outflow Tax (ISD), will be deducted from the amount to be refunded. Travel services are not refundable if a passenger does not arrive on the specified time and date for the booked services.

Travel Insurance
We highly recommend looking at options for trip cancellation insurance. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

LIABILITY

We have no liability and will make no refund, nor will we be held responsible for any additional expense in the event of any delay, re-routing, cancellation, overbooking, failure of any means conveyance to arrive or depart as scheduled, strike, rebellion, insurrection, civil disturbances, terrorism, war, theft, disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or authority, or by natural incidents, fire, flood, sickness, epidemics or any other causes beyond our control (Force Majeure). 

TERMS AND CONDITIONS

Please read our full term and conditions here.